– Scoot Airlines (A Subsidiary of Singapore Airlines) is the worst Airline
– Expedia is useless when it comes to helping their customers
– Hotel V Bencoolen goes against its own policies
Imagine paying for your trip to Singapore at the beginning of February. You use Expedia to book the flight and make reservations at the hotel. Your trip would start on the 29th of April and you go back home on the 4th of May. You pay for it using your credit card and you get the confirmation emails and everything. You now have almost 3 months of time to look forward to your trip.
Ok now it’s the day before your flight, and you make sure to check your emails and check Expedia to make sure everything is ok.
4 PM to Singapore from Terminal 1.
Flying with Scoot Airlines (a subsidiary of Singapore Airlines)
Hotel V Bencoolen Singapore.
You arrive at 12 PM to make sure you’re on time and give yourself enough room to deal with any nonsense that might pop up.
From here on out let me tell you what happened to me. I first checked the departures board to see where I am supposed to check-in. My flight wasn’t on the board which is weird. So I asked airport information about why my flight wasn’t on the board and he told me that my flight has left already. I’m 4 hours early … no way my flight has left already. So he says “Hey they might still be at the counter “I”. So go there and ask them what happened.” I rush to the counter and it’s empty.
My Interaction with Scoot Airlines
Now panic sets in and I’m like wtf. So I go to airport information again and ask where Scoot Airlines (a subsidiary of Singapore Airlines) is located so that I can figure out what is going on. She tells me that Scoot Airlines (a subsidiary of Singapore Airlines) doesn’t have a counter and isn’t available at the airport so I should call their customer service instead. She is nice enough to find the number and gives it to me.
Now my blood is boiling but I have to stay calm because blowing up at people is a really quick way to make them not help you is what I was thinking. So I find myself a seat somewhere and proceed to call the number. Of course, I get the AI who guides me through the steps to get a real human being. Followed the steps and was greeted by what I can only describe as a very rude Call center.
So I plead my case and this “guy” says that Scoot Airlines (a subsidiary of Singapore Airlines) sent me an email in February that they changed my flight. Now I’m pissed because I never saw any damn email or else I wouldn’t be in this situation. So I explain to him that I never received an email. And he says in the rudest way possible “Well Sir, that is your problem, it says here we sent it, so there is nothing I can do for you.” I then proceed to explain to him that it was very likely that the email never made it to me because it went into my spam folder. “We sent the email Sir, you never opened it. But that is not our problem Sir.”
At this point, I felt like talking to this “person” was useless. So I asked to speak to someone else, speak to a supervisor. He then bluntly told me “There is no one else Sir.” I had to double-check because that just sounded like a damn lie if I ever heard but he stuck to his guns and said “There is no one else Sir, there is no supervisor”.
And for some strange reason that call got disconnected … Im not sure if he hung up on me or not … but either way the phone call ended abruptly.
My Interaction with Expedia
I figured that before I call those pieces of excrement back I should call Expedia to go get some backup in my case. Called Expedia and again got greeted by another rude Call Center. They then proceed to tell me that “Expedia can’t help you Sir, because Expedia can’t access the booking due to Scoot Airlines being a ticketless carrier.” If anyone can tell me what that means I would love to hear it. So I ask Expedia, if there is anything they can do to help me still make it to Singapore. And that “person” said, “No Sir, there is nothing we can do for you, because the Airline can’t be accessed.” So I had to quickly hang up before I cussed that …. the hell out. So I call back Scoot Airlines (a subsidiary of Singapore Airlines) and this time I get a “lady” on the phone.
She then proceeds to tell me that because they sent the email they are absolved of any kind of responsibility whether I saw the email or not. Because “they have it in black and white that they sent the email.” Again I remove the phone take a deep breath and ask her in the nicest tone of voice I can muster if there is anything they can do to help me still get to Singapore. Like booking me another flight or finding another solution. She said “No Sir, because its not our responsibility.”
Then this female dog of a “person” had the audacity to ask me if I still wanted to use the flight back from Singapore. Knowing DAMN WELL I wasn’t in Singapore to make use of it. Because if I didn’t make use of it then it will auto cancel. I was speechless. Like I literally couldn’t think of what to say at that moment, so I hung up before I made a fool of myself at the airport screaming into my phone like a maniac.
Scoot rescheduling flights like crazy isn’t new, read how they abandoned 35 passengers.
So now the fear of being unable to go to Singapore sets in. My mind starts going negative as hell. Because I spent a lot of damn money on this, and they are saying that I am losing all this money because I didn’t check an email I never received? So then I call Expedia back and got connected to this guy who seemed OK. He told me that Expedia never got the email that told them to update the itinerary. And he told me to keep escalating the situation and keep asking for a refund or a change of flight. And then he asked me what I wanted to do about the hotel.
Because since I wasn’t in Singapore should Expedia go ahead and cancel the hotel for me in the hopes of getting a full refund? I said “yeah, go ahead.” He tried to call the hotel then and there but they didn’t pick up so he told me that Expedia would contact the company and it would take about 72 hours max to resolve this issue.
I spent 5 hours sitting at the airport calling Expedia customer service who couldn’t help me because they were nothing more than an intermediary with no power. Which begs the question why the HELL do you need them? And calling Scoot Airlines customer service (a subsidiary of Singapore Airlines) who refused to help me. Because they sent an email I never saw and thus have been absolved of any kind of responsibility. I was mentally exhausted and somewhat broken down so I just went back home defeated.
My Interaction with Hotel V Bencoolen
The next day, I get an email from Expedia the powerless company. Stating that they were unable to get me a refund from the hotel V Bencoolen Singapore. So I called Expedia like WTF … and they then told me that the hotel refused to give a refund because I missed the check-in. Now mind you, I have been in many hotels and stayed in a few bad ones. As long as you pay for the days you stay or the days where check-in time has already passed, you can get the money back from the days where you won’t stay. Which means, according to every other hotel I have been to, I can get a refund for the days I won’t be spending at the hotel. Now fully understanding how useless and weak Expedia really is, I decided to call the Hotel V Bencoolen myself.
There is no way that the Hotel V Bencoolen would continue this vicious cycle right? WRONG! So I call them and explain what happened. They then proceeded with explaining to me that they can’t refund the money because I missed the 24-hour cancellation policy. I then told the lady I was talking to that I understand that. And I fully understand that I have to pay for the 29th and even the 30th of April. But I should be able to get my money back from the 1st of May till the 4th of May.
The lady flat-out refused that because the hotel “can’t” do that. I again ask to speak to a supervisor, and he just parroted the same nonsense. I then asked to speak to his headquarters. He flat out told me that he refuses because “you can’t just call our headquarters.” That conversation then ended as well.
So here I am. Home and frustrated and extremely agitated. Out of all of the money I spent and feeling powerless. My only option left is to contact my credit card company and call fraud on all of this. I really really hope my credit card company can help me out with this.
I have to ask though, does anyone here check their Spam folder for valuable information?
Or am I the crazy one here?
In case you’re wondering who I am or what it is that I do. Go here and that should explain everything.